SpinGenie Casino - Hráč kritizuje zdlouhavý proces ověřování.

Despite submitting all documents several times for the purpose of KYC, no response has been received for a week! Although the automatic reply after uploading the documents promises a reply after 48 hours!

Customer service does not respond!

spinGenie are scammers !!!!!

Trotz mehrfachem Einreichen aller Dokumente zwecks KYC, kommt seit einer Woche keine Antwort! Obwohl in der automatischen Antwort nach dem hochladen der Dokumente eine Antwort nach 48 std versprochen wird!

Kundenservice reagiert nicht!

spinGenie sind Betrüger!!!!!

Dear Stephan,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

It’s quite usual for this process to take a couple of working days to be fully completed.

Have you been advised what specifically seems to be a problem in verifying your account? Did you try to request a full list of documents required to complete the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.