Spin247 Casino - Výběr hráče byl opožděn.

Good day

I play the game on spin247 on the 10same day i try to withdraw my money and they state 3working day but still no money

I did send my ID, proof of address and bank details but still nothing

I want this to be sorted.

I will never play this again

Please advise on my withdraw

I want my money

Thank you

Dear Rhodine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that your documents were approved, and you successfully passed the KYC?

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristína

Thank you very much for your reply Rhodine. I would still recommend you waiting for a few more days, because collecting and processing all the necessary data might take some time.

If there isn't any progress within the next 7 days, we will intervene. In the meantime, I would like to ask you to keep me updated in case there is anything new. Thank you very much.

Hello Rhodine,

Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will close it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.