Somos Casino - Hráč si nemůže vybrat své výhry.

I won 130 soles and to be able to withdraw I had to make my first minimum deposit of 40 soles, I contacted support and I withdrew all the money earned, I only left the 40 soles that I deposited, because the withdrawal has to be made by the owner and the owner It is my friend who is here with me, that is abuse. We earn money cleanly, how abusive they are.

Gane 130 soles y para poder retirar tenia que hacer mi primer deposito minimo de 40 soles , me comunique con soporte y me retiro toda la plata ganada solo me dejo los 40 soles que deposite , porque el retiro lo tiene que hacer el propietario y el propietario es mi amigo que esta aqui conmigo , Eso es un abuso ganamos el dinero limpiamente que abusivos que son

Dear lpacherresll,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but the casino is not in the wrong here. This is stated in the General T&C:

"b) You must enter all the requested mandatory information into your registration form, including your name, place of residence, date of birth, e-mail address and relevant payment information, all of which must be true, complete and current. The name on your registration form must match the name on your debit/credit card, if using. You may only register your own details. You may only register your own details. You participate in the games strictly in your personal non-professional capacity for recreational and entertainment reasons only. You participate in the games on your own behalf and not on behalf of any other person. It is your sole responsibility to ensure that the information you provide is true, complete and current and you must update your account immediately in the event of any changes in the accuracy of the information provided."

This is one of the most basic rules of online gambling and we cannot penalize the casino for this situation. I can only recommend that you always create an account in your own name and deposit and withdraw with a payment method that has been issued in your name.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear lpacherresll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.