SlotsNBets Casino - Hráč se snaží dokončit ověření účtu.

Dear sergiotiznado27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Could you please clarify what is your country of residence as you appear to be based in the United States according to our system?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

PS: Thank you very much for your kind words, however, we don't charge any fees nor accept any donations. 

I'm agree and I understand how important the KYC is, I'm not trying to skip that, I provided them all the information related with my identity as ID, Passport, address, etc etc

I think at this point my account should be verified due I already proved my identity, and the documents they are requesting I know it is for the transfers, however my account still as "No validated" and I'm not able to see in the website what other options there are to withdraw the money due is blocked for "No validated", I asked them to use my CLABE account and they didn't want, I asked them to give me more alternatives to withdraw and they don't want, they are just sending me the send email all the time, even I asked them questions and they don't give any detail, only the same email, my account should be validated and we only should be looking options to withdraw, the bank statements from Mexico doesn't have SWIFT and SORT code

Right Now, I'm in Texas, USA, due I'm moving to live here since last week, however my process validation I started it since months ago when I was in Mexico

Thank you very much, sergiotiznado27, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of SlotsNBets Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello sergiotiznado27,

I looked at your complaint and will do my best to help you. I would like to invite SlotsNBets Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the SlotsNBets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.