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I did not receive the $300 I won. I did my part and played their game and watched there adds but they did not honor their end. I was told I was 9,000 in the queue and to many people applied for this reward and it's being reviewed which means I'll never see that $300 but they made their money. They need to let u know up front where u r in the queue so u can decide for urself whether or not to be scammed.

Dear Kathy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested this withdrawal? Have you made any successful withdrawals before?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kathy,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

This is the first with draw I made. I made the withdrawal 3 days before I filed the complaint. When I made the withdrawal I got a message saying I had to wait 3 days so I waited 3 days. On the third day when I checked my PayPal account naturally the money wasn't there and then I received another message saying to many people have applied for that reward and my request was being reviewed. Why don't they let u know before u waste ur time thinking ur winning money when they have no intention on paying u. Their only intention is to trick u into watching their adds and making them money but that's conveniently left out while they are using false advertising to draw u in but u find out quickly what's going on as soon as u try to get paid what u have won and turns out completely wasted my time on.

Thank you very much ivylogging6779 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear ivylogging6779,

I have been informed by the casino that they will not respond to us directly and will only cooperate with their approved Alternative Dispute Resolution provider (IBAS).

We will close this complaint as unresolved, I recommend you contact IBAS here: https://www.ibas-uk.com/contact-ibas/ and submit a complaint to them.

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam