Slotjoint Casino - Hráč zaznamenal technické problémy.

Dear Jannie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Are there any funds being held by the casino? Thank you very much in advance for your reply.  

Best regards,

Petronela

I don't know what you mean by 'means they possess'?

I've just been treated so badly and I've been trying to get some of my money back or some kind of compensation but they're not cooperative at all I've had almost 300 transactions and they really don't care and I have to fight for myself but also for the other players who feel badly treated by slotjoint but I do not know how to do.

Jeg ved ikke hvad du mener med ‘midler de besidder’ ?

Jeg er bare blevet så dårligt behandlet og jeg har forsøgt at få nogle af mine penge tilbage eller en form for kompensation men de er overhovedet ikke samarbejdsvillige jeg har haft næsten 300 transaktioner og de er virkelig ligeglade og jeg bliver nød til at kæmpe for mig selv men også for de andre spillere der føler sig dårlig behandlet af slotjoint men jeg ved ikke hvordan jeg skal gøre.

I have been writing for support for many, many months and asking them to manage the technical issues and in this round it has only been 3 months and now 5 months where I have written for support Constant and they send me so many auto mail where they write that they are constantly writing to tec team but then nothing happens and i have so many pictures of all the errors and 5 months ago the tec team wrote that there were no errors with them, but what about all the pictures i have? I can't even make all the pictures that show all the mistakes but now the support supervisor has taken over and he writes god help me the same as support he writes we have escalated your concerns to our Technical Team it has support written for me for 5 months now .

I get nothing for my money when the games do not work properly at all I am often thrown out of a game and cannot enter the game again. I have sometimes received a message on the website that says: your country is blacklisted it they have removed it is the only thing that has happened and there are a lot of games I can not play because they can not be played from Denmark. They've got bad reviews on trust pilot is it a scam page? It's so frustrating and I mean I have the right to get some money back but they won't

I also received this message several times.

I would like to make my complaint public but how do I do it?

Jeg har skrevet til support i mange mange måneder og bedt dem om at få styr på de tekniske problemer og i denne her omgang er der gået først 3 måneder og nu 5 måneder hvor jeg har skrevet til support Konstant og de sender mig så mange auto mail hvor de skriver at de konstant skriver til tec team men så sker der ikke mere og jeg har så mange billeder af alle fejlene og for 5 måneder siden skrev tec team at der ingen fejl var hos dem, men hvad med alle de billeder jeg har ? Jeg kan jo ikke selv lave alle de billeder der viser alle de fejl men nu har supports supervisor taget over og han skriver gudhjælpemig det samme som support han skriver we have  escalated your concerns to our Technical Team det har support skrevet til mig i 5 måneder nu.

Jeg får ingenting for mine penge når spillene overhovedet ikke fungere korrekt jeg bliver tit smidt af et spil og kan ikke komme ind i spillet igen. Jeg har nogle gange modtaget en meddelese på hjemmesiden hvor der står: your country is blacklistet den har de fået fjernet det er det eneste der er sket og der er rigtig mange spil jeg ikke kan spille fordi de ikke kan spilles fra Danmark. De har fået dårlige anmeldelser på trustpilot er det mon en scam side ? Det er så frustrerende og jeg mener jeg har ret til at få nogle penge tilbage men det vil de ikke

Jeg har også modtaget denne meddelelse flere gange.

jeg vil gerne offentliggøre min klage men hvordan gør jeg det ?

Dear Jannie,

I have checked terms and conditions, and I found Denmark being restricted for all the NetEnt games. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.

Additionally, please check our recommended casinos for Danish players:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Thank you.

Dear Jannie,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.