Slotjerry Casino - Hráč má problémy s ověřením.

I have been waiting for over a month for my money, I have been in constant contact via email and the chat function and still I am unable to get my money. I have provided every bit on information that they require but every time I submit information there is always something else that they require. I have numerous correspondences and chat pics but to no avail have I received my money.

Dear Michael,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Do I understand correctly that you are trying to verify your account? Which documents have you already provided and when exactly?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They have finally resolved the withdrawal thank you

Awesome news, Michael! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.