Slot10 Casino - Hráč se ptá na povinné sázení vkladu před výběrem svých peněžních prostředků.

I loaded 25 euros and made 300 on it, then I wanted to withdraw and was rejected because I should convert my deposit 5 times, as far as too good but now my 300 euros are gone ???

Ich habe 25 Euro aufgeladen und darauf 300 gemacht, dann wollte ich auszahlen und wurde abgelehnt, da ich meine Einzahlung 5x umsetzen soll, soweit zu gut aber jetz sind meine 300 Euro weg ???

Dear Dominik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"A customer can withdraw money from his account only after he has rolled each of his deposits at least 5 times. Wagers with minimum/no risk are not counted towards the rollover. If the player doesn’t meet this requirement, Slot10 reserves the right to charge the withdrawal request with up to 8% administrative fee."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money. Your active balance should be available to you once you complete wagering requirements. Could you please confirm that your account is still accessible and your balance active?

Lastly, let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

I gambled away the money and there was no prospect of winning. Worst casino I've ever played and there were quite a few. Not recommended to play there and since they do not have any licenses, they are also illegal.

Ich habe das Geld verspielt und es war kein Gewinn in Aussicht. Schlechteste Casino was ich bis je gespielt habe und das waren etliche. Nicht empfehlenswert da zu Spielen und da sie Keinerlei Lizensen besitzen auch noch Illegal dazu.

I am very sorry Dominik that we were not able to help you with this case, but please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. I will now reject your complaint. Thank you very much for your understanding.