SilverSands Casino - Hráč si stěžuje na změnu RTP.

I will officially be closing my account. A bunch of cheaters. I also would go to the media. They changed the percentage on a very specific game. Can somebody help me please contact the gaming board.

Dear Strini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The licensing Authority for the casino is Kahnawake Gaming Commission. I have checked their website, and this is what I found:

http://www.gamingcommission.ca/faq.htm

"How do I submit a question or complaint to the Commission?

Questions, complaints and requests for information are received and reviewed by the Commission in accordance with the procedures set out in Regulations, and where appropriate, with the assistance of professional advisors.

Any complaints about a gaming site licensed and regulated by the Commission should be directed in writing to the Commission at the mailing address, fax number or email address given below - or by emailing complaints@gamingcommission.ca. The Commission is committed to responding to all complaints promptly. Every attempt will be made to facilitating appropriate solutions between complainants and licensees."

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Dear Strini,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.