SilverSands Casino - Hráč si stěžuje na zmanipulované RNG.

Wow -95.6%RTP......i have put in over R275000..... R103000 in payouts....and still they say all is good....what an effing joke -AVOID SILVERSANDS POKER AT ALL COSTS

Dear Marc,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

There is unlucky & then there is this - anyway whatever -absolutely done with Silversands

Would you be so kind and forward me your game history? My email address is  kristina.s@casino.guru. Thank you in advance.

Hi

How do i do the game history

You can try to find it somewhere in your player account, or you can ask the casino support and they should send it to you. The best option would be Excel or PDF format. Thank you in advance.

Dear Marc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t provided the required evidence and stopped responding to this thread. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.