Silveredge Casino - Hráč se snaží vybrat své prostředky.

They only have one way to withdraw and it's wire transfer iv tryd they keep denying it or they cancel Payment

Dear timhoyle0420,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear timhoyle0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They said I have multiple accounts and I'm forsure 100%aware that iv only made one account and was skeptical about making it just from what iv seen on reviews but still wanted to try anyway was curious now I'm finding out

Thank you, timhoyle0420, for the clarification. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Was your account successfully verified in the past?

Dear timhoyle0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes everything was good it seemed and someone in my house no to my knowledge used my stuff i had my gmail compromised here recently that could be a possibility why it's there i asked for another withdrawal still they canceled it so i went ahead and started playing with the money it was back in my Account in silver edge and actually hit again numerous times betting 20$ a spin got it up to 3,000 dollars tryd again and just checked to see if anything happened and it was at 0$ in the Account all the winnings gone

Do I understand correctly that someone else used your casino account?

Dear timhoyle0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.