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I played for a coupon that they gave 36 rubles from them. I raised 5000tr made a cancellation allegedly I combined the bonuses I did not do it their answer I don’t like to play with my own money

Играл на купон который они дали 36 рублей с них. Я поднял 5000тр сделали отмену якобы я совместил бонусы я этого не делал их ответ не нравится играйте на свои деньги

Hello Екатерина,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you specify which bonus have you activated? Please, post the bonus link or promocode here when replying.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Екатерина. Could you please advise if you have discussed this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear Екатерина,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.