RuBet Casino - Odstoupení hráče je odloženo o čtyři měsíce.

Here's the situation: I made a deposit, and after some time playing, I won and requested a payout of $400 on 05/15/2024. The casino then requested my documents, which I promptly sent over. They have asked for various documents multiple times. I've been waiting for almost 4 months now and cannot resolve the issue through chat. Every time, I get the same response: "The documents are being processed by the security service daily, without days off." This has been going on for almost 4 months now...

Cуть в следующем: я сделал депозит, через некоторое время игры выиграл и заказал выплату в размере 400$ 15.05.2024, после чего казино запросило мои документы и я все им отправил, они запрашивали разные несколько раз, жду уже почти 4 месяца, через чат не могу решить вопрос, каждый раз один и тот же ответ: "Документы обрабатываются службой безопасности ежедневно без выходных" это почти 4 месяца......

Dear toigeo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RuBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your casino account? Can you log in?
• Could you please share a screenshot of your withdrawal request pending in your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with casino support regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi! Yes, I can log into my account, so far there have been no problems with it.

I mainly bet on sports, but also a little bit on slots

screenshots of the last correspondence and a screenshot of the request for withdrawal of funds provided above

Привет! Да, я могу войти в учетную запись, пока с этим проблем не было

Я ставил в основном ставки на спорт, но и одновременно немного и в слоты

скриншоты последней переписки и снимок экрана с запросом на вывод средств предоставил выше

Thank you very much, toigeo, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your attention and I look forward to a positive result!

Спасибо за внимание и жду с надеждой положительного результата!

Dear toigeo,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the RuBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

As we currently do not have direct contact with RuBet Casino’s representatives, I have reached out to their official customer support to request assistance with your issue. While I cannot guarantee a response or resolution, I will do everything possible to assist you.

Thank you for your understanding and patience.

Best Regards,

Kubo