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Dear Luisito1,

Thank you very much for submitting your complaint. We would really like to help you, but I want to inform you that we cannot make a case solely based on your initial message. 

It would be highly appreciated if you described the problem better, we will need more details and information, so we could understand the whole issue completely and start resolving this complaint accordingly. Are you having difficulties with receiving a no deposit bonus?

Looking forward to hearing from you.

Best regards,

Kristina

Dear luisito1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.