Regals Casino - Hráč si stěžuje na podporu kasina.

Ladies and Gentlemen

Unfortunately, the casino is not responding to my GDPR request.

Kind regards

Eric glasses

Sehr geehrte Damen und Herren,

das Casino antwortet leider nicht auf meine DSGVO-Anfrage.

Mit freundlichen Grüßen

Erik Gläser

Hello erikglaeser1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Regals Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why are you trying to contact the casino support? - what is your issue? Did you contact them by e-mail support or live chat? When was the last time they responded anything back to you?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Support has not yet responded to any email regarding my GDPR request. I sent the first one in January 2022. Since then I have sent several more emails. In the live chat, too, I was repeatedly told to send the request by email. The last time I heard from support was when I closed my account in January 2022.

Kind regards

Eric G*****

Hallo Nick,

der Support hat bisher auf keine E-Mail bezüglich meiner DSGVO-Anfrage geantwortet. Die erste hatte ich im Januar 2022 geschickt. Seitdem habe ich noch mehrere E-Mails geschickt. Auch im Live-Chat wurde ich immer wieder darauf verwiesen, die Anfrage per E-Mail zu schicken. Das letzte mal hab ich was vom Support im Rahmen meiner Kontoschliessung im Januar 2022 gehört.

Mit freundlichen Grüßen

Erik G*****

Hello erikglaeser1,

Can you please specify what do you mean by the GDPR request? What exactly did you ask the casino for?

Hello Nick,

I have submitted a request for information in accordance with Art. 15 DSGVO (GDPR).

Here is the text from the email:

Ladies and Gentlemen

I would like information as to whether you have stored personal data about me.

In addition, please provide me with a copy of my personal data stored with you free of charge, including the transaction list with all deposits and withdrawals as well as the game history.

Kind regards

Eric G*****

Hallo Nick,

ich habe ein Auskunftsersuchen nach Art. 15 DSGVO (GDPR) gestellt.

Hier der Text aus der E-Mail:

Sehr geehrte Damen und Herren,

ich bitte um Auskunft darüber, ob Sie personenbezogene Daten über meine Person gespeichert haben.

Bitte stellen Sie mir außerdem kostenfrei eine Kopie meiner bei Ihnen gespeicherten personenbezogenen Daten zur Verfügung, einschließlich der Transaktionsliste mit allen Ein-und Auszahlungen sowie den Spielverlauf.

Mit freundlichen Grüßen

Erik G*****

Hello erikglaeser1,

We will try to get the information from the casino so I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello erikglaeser1,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please help erikglaeser1 with his request?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello erikglaeser1,

Unfortunately, the casino is non-responsive. The casino has a nicely written GDPR policy; however, it looks like this policy is far from praxis.

Because there is no casino regulator, please try to find help from local/EU authorities. (we have no legal power to force the casino to give you the requested data)

I am sorry that we were unable to help you more.

I am now closing this complaint as unresolved.