Rainbow Spins Casino - Hráč se snaží ověřit svůj účet.

I have requested a withdrawal

I have submitted all forms of id

they have all been verified

expect mobile statement I have sent these and they still will not verify account

says I can it withdraw as I deposited via pay by mobile

Dear Nathandunlop1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that providing the mobile statement seems to be the only obstacle standing between you and your winnings? Could you please clarify why you haven't been able to provide this document?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have sent mobile statement 3 times but they keep rejecting

Would you be so kind and forward me original emails between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Dear Nathandunlop1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.