Rainbow Riches Casino - Hráč má potíže s dokončením ověření účtu.

Cant withdraw winnings although i have sent numerous id for name and address

Dear Margaret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The player has submitted two complaints. After a closer examination, we have found out that the issue is related to a different casino. Therefore, we will continue the other thread https://casino.guru/rainbow-spins-casino-player-s-struggling-to-complete-1 and this case will be rejected as "unjustified".