RacoonVegas Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

This casino does not hold a valid ukgc licence. It allowed me to open an account. Several deposit attempts were failed transactions on site but they still took the funds from my bank account. They have blocked me from chat and don't respond to emails

Dear Emma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have tried to deposit €600 (based on the disputed amount), but this amount hasn't been credited to your casino account?

Thank you in advance for your reply.

Best regards,

Kristina

They blocked chat and don't reply to emails

I am sorry, Emma, but this doesn't answer my question. Could you please elaborate so I can assist accordingly? Thank you.

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No only some was credited 250 was not but still taken from.bank

Thank you for your reply. In this case, if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Dear Emma,

Has there been any news? Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No response they have now changed their name. Richkingscasino

Could you please forward me the deposit receipt of the transaction that failed? Also, please forward me your cashier/deposit history from the casino account.

If there is any relevant communication between you and the casino, please, forward it as well. You can send everything to kristina.s@casino.guru, or post it here. Thank you in advance.

How do I forward them

Have you already contacted your bank to try to find out whether the transaction has been successfully processed? Your deposit can be stuck in the intermediary bank (somewhere between your bank and the casino's bank). Please, if there is any official statement from the bank/payment provider regarding this situation, please forward it to me.

Yea I have contacted bank and the failed transactions went though I will forward statement if required

Yes, please, you can send the statement to kristina.s@casino.guru. Thank you in advance.

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.