I finally won and submitted all my documents which were approved. I requested a withdrawal on Oct 31 and another on the first. The amounts were 5000 total. When I would ask about the status, after seven days, there was a stipulation, even though I completed my playthrough of 17000 and some change, I was only going to be entitled to 114 dollars of that 5000. If you choose to play, select to lose as well. Look for reputable casinos that will pay like slotocash they paid me without a problem. I requested my accounts with them and their sister casinos, Captain jack which on the 1st, I won 2000, and with Palance of chance, on the 3rd, I won 844; they returned my winnings into my account. So I may resubmit the withdrawal again? and wait another seven days to get approved? not a chance for me to play with these crooks again. I learned a hard lesson hope you won't have to by seeing these reviews and making the same mistakes.