Pribet Casino - Hráčský účet není po žádosti o sebevyloučení uzavřen.

Hello,

On October 15, 2024, I requested a self-exclusion for one year because I am addicted to gambling.

The Pribet Casino then only closed my account for 30 days.

On December 1, 2024, my account was reopened.

I played there again on December 14 and 15, 2024, and lost 270 euros.

The account still hasn't been closed!

Hallo,

ich habe am 15.10.2024 einen Selbstausschluß für 1 Jahr beantragt, weil ich spielsüchtig bin.

Das Pribetcasino hat daraufhin mein Spielerkonto für nur 30 Tage geschlossen.

Am 01.12.2024 war mein Spielerkonto wieder geöffnet.

Ich habe dann am 14. und 15.12.2024 dort wieder gespielt und 270 Euro verloren.

Das Spielerkonto wurde immer noch nicht geschlossen!

Dear Mombas77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you contacted casino customer support via email?
• Have you received any reply from them whatsoever?
• Do I understand correctly your account was previously blocked on November 1st?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, I wrote to Pribet by email on 15.12.2024 that my self-exclusion due to gambling addiction,

for 1 year, was not respected.

Before that, on December 14, 2024, it was written in the chat that I would like to be a little patient.

On October 31, 2024, I wrote another email to Pribet stating that my player account was still open, although I had requested self-exclusion for 1 year by email on October 15, 2024.

As a result, my player account was closed for 30 days from November 1, 2024 to November 30, 2024.

On December 1st, 2024 it was open again and I played and lost the 270 euros.

Hallo, ich habe am 15.12.2024 an Pribet per Email geschrieben, daß mein Selbstausschluß, wegen Spielsucht,

für 1 Jahr, nicht respektiert wurde.

Davor wurde am 14.12.2024 im Chat geschrieben, daß ich etwas geduldig sein möchte.

Am 31.10.2024 habe ich an Pribet noch einmal eine Email geschrieben, daß mein Spielerkonto immer noch offen ist, obwohl ich am 15.10.2024 den Selbstausschluß per Email für 1 Jahr beantragt habe.

Daraufhin war mein Spielerkonto vom 1.11.2024 bis zum 30.11.2024 für 30 Tage geschlossen.

Am 01.12.2024 war es wieder geöffnet und ich habe dann gespielt und die 270 Euro verloren.