Praise Casino - Hráč nezískal inzerovaný bonus.

Hello praise casino advertises monthly cashback.

This was guaranteed to me in the chat with 200 euros.

After the time when the cashback should be credited, I was told that I would not get it. The casino fools people and cheats with advertisements of 25% monthly cashback

Hallo das praise casino wirbt mit monatlichen cashback.

Dieser wurde mir im chat mit 200 Euro zugesichert.

Nach dem Ablauf der Zeit, wo der cashback gutgeschrieben werden sollte, wurde mir gesagt das ich ihn doch nicht bekomme. Das casino verarscht Menschen und betrügt mit Werbung von monatlichen cashback von 25%

Hello Isisam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Did the casino specify the reason why the bonus wasn’t credited?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I responded by email

Habe per Email geantwortet

I sent you an email

Ich habe Ihnen eine Email zukommen lassen

One is lied to all the time in the chat tell me yesterday 10p times I get the cashback and now you invent new conditions and rules. Never pay in there

Man wird dauernd belogen im chat sagen sie mir gestern 10p mal ich bekomme den cashback und nun erfinden sie neue konditionen und regeln. Zahlt dort niemals ein

I have just received the cash back. The case can be closed

Ich habe so eben den cash back erhalten Fall kann geschlossen werden

Awesome news Isisam! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.