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Good Morning;

I made a withdrawal of 500€ on April 23rd from powbet, which has yet to be processed. Whenever I inquire in the chat, they always say it will take 1 to 3 days or 3 to 5 days but this time frame has already passed, and it is increasingly frustrating me. It indeed appears that this withdrawal can no longer be canceled, but the status remains pending. Besides this, I made another withdrawal yesterday and have 10,000 in the cashier, but I can only withdraw 500 euros per day. To make matters worse, the chat stopped working yesterday, I can no longer access it. I am writing here in search of help because I sent an email several days ago and still have not received a response.

Thank you very much, and best regards

Buenos días;

Tengo una retirada de 500€ del 23 de Abril realizada en powbet, aún no la han hecho efectiva y en el chat siempre dicen que tardara de 1 a 3 días o de 3 a 5, ese tiempo ya ha pasado, y me están empezando a desesperar. Si que es verdad que ya no está esa retirada para poderla cancelar, pero el estado sigue en pendiente. Además de esa retirada tengo otra de ayer y 10.000 en cajero, pero solo se puede sacar de 500 en 500 euros cada día. Además para colmo ayer dejo de funcionar el chat, no me deja entrar al mismo. Y escribía por aquí para pedir ayuda, porque además mandé un correo hace varios días y siguen sin contestar.

Muchas gracias y un saludo

Hello carderon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning colleagues, I do not have my account verified, it tells me that at the moment my account does not need to be verified.

I have earned the profits with real money and the last time I spoke with them was on Monday, April 29. Now, as I told you, the chat doesn't work for me, I click on the link and it doesn't load.

Since I have a lot of money in my account, I'm a little nervous.

greetings and thank you very much

Buenos días compañeros, no tengo verificada la cuenta, me pone que por el momento mi cuenta no necesita ser verificada.

Las ganancias las he conseguido con dinero real y la ultima vez que hable con ellos fue el lunes 29 de Abril. Ahora como os dije el chat no me funciona, doy al enlace y no carga.

Al ser mucho dinero lo que tengo en la cuenta ando algo nerviosos.

saludos y muchas gracias

Hello carderon,

As the recommended 14 days have now passed, can you please advise if there's been any update regarding the payout?

Dear carderon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.