Powbet Casino - Hráč tvrdí, že platba byla zpožděna.

I've been trying to receive my winnings from powbet since the 8th, they contacted me saying that I would have to send some documents. After that, they asked me for another 3 business days and then they asked me for a selfie and I sent it, but they asked me for another 3 business days and it was gone. 12 days passed to release my withdrawal, which on the website said from 1 h to 24 h via pix, I would like a position from the casino regarding my verification and payment.

Estou desde o dia 08 tentando receber da powbet meus ganhos , entraram em contato comigo dizendo que teria que enviar alguns documentos feito isso me pediram mais 3 dias uteis e dai me pediram selfie e a enviei , mas me pediram mais 3 dias uteis e ja se passaram 12 dias para liberar meu saque , que no site dizia de 1 h a 24 h via pix , gostaria de uma posição do cassino em relação a minha verificação e pagamento.

Dear Samuelritzel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Updating the casino verified the account on 4/23 and asked me 3 business days to complete the payment

Atualizando o cassino verificou a conta em 23/04 e me pediu 3 dias uteis para concluir o pagamento

Dear Samuelritzel,

Have you received your withdrawal from the casino yet?

Not yet! Only the verification was completed on the 21/04, but powbet told me that in 3 business days it would be paid! Waiting!

Ainda não! Somente a verificação foi concluida dia 21/04 , mas a powbet me disse que em 3 dias uteis seria pago! Aguardando!

Updating case solved! Payment made today 24/04 as said!

Atualizando caso resolvido! Pagamento efetuado hoje 24/04 conforme dito !

Thanks for the help Casino guru !

Obrigadoo pela ajuda Casino guru !

Dear Samuelritzel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru