Pokies Parlour Casino - Bonusové výhry hráče byly zrušeny.

Hello,

I made some money with my initial deposit of 108$ plus a promotion to double that to make it 219$. With which I made around $2100.

I made multiple bets between 1$ to 400$.

Pokies Parlour have stated that I breached a terms and condition clause for any bonuses they provide, for bets over 10$ of balance or 5$.

They withdrew all my winnings and only left me with my initial deposit. so they took 100% of my winnings.

They didn't leave me with any winnings that I made below the 5$ threshold.

This is a gross abuse of power and unfairness. I would humbly request help if possible.

Dear Vikram,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

I carefully checked the Bonus Terms on the website, and this is what I found https://www.pokiesparlour.com/info/terms-and-conditions:

„While a bonus is active, a player is subject to a maximum bet amount. The maximum bet amount is $5 or 10% of the available balance, whichever is lower. (the 10% rule does not apply is the player balance is under $5). Betting a larger amount or a larger proportion of the balance while the bonus is active may lead to the voiding of this particular bonus and winnings and any subsequent bonus and winnings. Repeated abuse can lead to confiscation of all balances and closure of the account.

While a bonus is active, the whole balance is subject to these rules, including funds pending for withdrawal.

A bonus is active until the wagering requirement has been met."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

please close this case. I have decided not to pursue anything. Sorry for the inconvenience.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.