PlayJango Casino - Hráč se snaží vybrat své výhry.

I having a problem, it's not possible to reach the support trough live chat and email they're not responding to me at all

The pending is also to long and they are claiming on the site'lightning withdrawals that means get the money in 24 hours'

Also no true

I also have a problem with the paysafecard option as withdrawal, it says I need to contact support but that's impossible if they're not responding!!!

Dear Kgerrits,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Kgerrits,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.