PlayFast Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I deposited 25 euros. The amount has been debited from the account. The casino claims that the deposit failed and that they will take care of it within 72 hours. This was on November 17, 2021. Now 4 days have passed without a credit note including a welcome bonus or anything else.

I feel completely let down with the processing time.

Ich habe 25 Euro eingezahlt. Der Betrag wurde vom Konto abgebucht. Das Casino behaupte, das die Einzahlung fehlgeschlagen ist und das sie sich innerhalb 72h drum kümmern. Dies war am 17.11.2021. Nun sind schon 4 Tage vergangen ohne Rückmeldung Gutschrift inkl willkommensbonus oder sonstiges.

Ich fühle mich mit der Bearbeitungs Dauer komplett im Stich gelassen.

Dear wullewuh,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Credit has been added. Ohbe welcome bonus. But case can be closed.

Guthaben wurde gutgeschrieben. Zwar ohbe welcome bonus. Aber fall kann geschlossen werden.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wullewuh, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru