Planet 7 OZ Casino - Výběr hráče byl zpožděn.

for my withdrawal for almost a month. They sent me an email saying that it had been paid and should appear in my bank account in 5 to 7 business days but I’m still waiting. I even received a phone call which was strange saying it had been paid into my account before I received the email. This was 2 weeks ago. This is my second time trying to get my winnings, the first time I had to get casino guru involved because I had been waiting more than 6 weeks for my money. As soon as you got involved miraculously I got my money. I hope you can help me out with my issue again this time because I’m sick of them saying the same thing over and over again it’s with the payout team. I’ll also send you a copy of the email that was sent to me saying it has been paid if that helps.

Dear Fiona, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals after your first complaint?

Please, could you indicate whether you have accumulated winnings from a bonus play?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

Thank you very much Fiona for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks for your help Kristina, I also hope your colleague Viliam can help me get this resolved very soon.

Thanks, Fiona S.

Hello Fiona,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 OZ Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Viliam,

I hope you have better luck than me getting them to contact you. I haven’t had any luck trying to get a response from Planet7oz they haven’t returned any of my emails. I don’t know what the problem is hopefully you can get it sorted out for me.

Thanks and Good Luck, Fiona S.

Greetings all,

I've reviewed the situation for you Fiona and payment was released by the casino to our 3rd party for you on the 25th of February, in most cases payment arrives to your bank account within 10 business days but occasionally due to volume on their end it can take a bit longer. I've checked and there are no reported delays that we know of so just be patient and it should be with you shortly.

Best wishes,

Nick and Planet 7

Dear Fiona,

let us know when you'll receive your winnings, please.

Hi, that’s exactly the same response I received almost 3 weeks ago and I’ve been to the bank and asked them how long it should take if they have actually paid it into my bank account. They told me that it wouldn’t take any longer than a week at the most if it had actually been put into my account. I’m sick and tired of getting the same answer time and time again. How come they receive my money straight away that I deposit into their account but mine takes weeks. This is 2021 not 1960 with the advancements in technology I’ve been waiting now 12 business days since they said that it had been paid out. But altogether I’ve been waiting since the 17th of February. I hope I do receive it soon and I’ll let you know when or if I do.

Thanks for your help with this matter.

Kind Regards, Fiona S.

Hi, just wanted to let you know that I’ve been paid and to also thank you for your help. Without a service like yours I think a lot more casinos would try to get away with a lot more.

Kind Regards, Fiona S.

Dear Fiona,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru