Pipe Casino - Výběr hráče byl zamítnut.

Hello, I made a normal deposit on the pipecasino site and won completely legally, I am 100% verified on the site and would like to pay out my winnings, but the site keeps rejecting my payout, so it keeps canceling it. The support doesn't give me any answers to my questions either, I hope you can help me because it's about 470€ and that's a lot of money for me and I paid my money there.

thanks in advance .

Hallo ich habe ganz normal auf der pipecasino Seite eingezahlt und völlig rechtens gewonnen , ich bin 100% verifiziert auf der Seite und möchte meinen Gewinn auszahlen aber die Seite schlägt meine Auszahlung immer ab also sie storniert die immer wieder . Der Support gibt mir auch keine Antworten zu meinen Fragen , ich hoffe ihr könnt mir helfen da es sich um 470€ handelt und das für mich echt viel Geld ist und ich da ja auch mein Geld eingezahlt habe .

danke im Voraus .

Dear Julian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise whether you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, no, I paid in as normal and played without a bonus and no, I haven't paid out yet because they don't allow me to do so

Hallo nein ich habe ganz normal eingezahlt und ohne Bonus gespielt und nein ich habe noch nicht ausgezahlt das sie es mir ja nicht ermöglich

They approved my transfer!!!

Sie haben meine Überweisung genehmigt!!!

Thank you for your reply, Julian. It seems we are now on the right track! Let's give the casino some time to process the withdrawal. We usually recommend waiting for at least 14 days before we move forward with such complaints, so I will set the timer and get back to you in two weeks. If there is no development within this time frame, we will intervene.

Please, keep us updated in the meantime. Thank you in advance for your patience.

Dear Julian,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.