Pinnacle Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I deposited 6000 yen, but it is not reflected

No response even after sending details

no conversation at all

Please contact the person in charge and give me the details.

repetition of

Never have a conversation

入金6000円したが反映しない

明細おくっても反応無し

まったく会話にならない

担当に連絡する、と明細おくれ。

の繰り返し

いちども会話にならない

Dear Miyapon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I emailed you a screenshot

Privera is Pinnacle

You say you have never made a deposit, but this is your third deposit.

After that, when I put 1000 yen each for the 4th and 5th time, it was reflected.

After that, if you put in about 1000 yen

does not reflect and does not respond to it

The reply that I have never made a deposit seems to be Pinnacle, a dangerous reply.

スクショを、メールしました

ﾌﾟﾘﾍﾞﾗがピナクルです

入金したことがないと言うが、これは3回目の入金。

そのあと、4回目、5回目、1000円づつ入れたら、それは反映された。

そのあと1000円くらいを入れたら

反映しないし、それに関する返答もしない 

入金したことがないとゆう返事がピナクルらしい、やばい返答。

I also sent the date and time of the transfer

Just keep repeating the same request.

Send me the details.

I can't have a conversation with you.

When I say don't be silly

If you use abusive language, tell them to stop interacting.

Apparently, I'm waiting for this rant.

I'm making you angry on purpose.

振込みした日時も送ったが

同じ要求を繰り返してくるだけ。

明細を送れ、とか。

会話をしてくれない。

ふざけるなと言うと

暴言を使ったら、やりとりをやめると言う。

どうやら、こちらの暴言待ちらしい。

わざと怒るように仕向けてる。

Thank you, Miyapon, for your email and forwarded screenshot. Could you please advise what's the name of the payment method you used? Is there any transaction ID number that could help the casino track and locate your payment?

Uh,,,

online bank transfer

Id is not

えと、、、

ネットでの銀行振込です

Idは、ないです

I fully understand your frustration, Miyapon. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I'm waiting for the other side's reply, ok

thank you!

向こうの返事待ちですね、わかりました

ありがとうございます！

waiting for my reply

What is the situation now?

僕の返信待ち？

いま、どんな状況？

As I mentioned earlier, we will contact the casino after one month from the unsuccessful deposit. Please bear with me.

Thanks

solved thank you

解決しました ありがとう

But there are other issues.

I bet on +0.5 handicap in soccer and won, but I lost.

When I inquired, I did not write

It's a game from the time you bet on a special handicap rule.

Unwritten rules, aren't you cheating?

ただ、ほかの問題が。

サッカーでハンディキャップ＋0,5に賭けて勝ったのに、負けになってて。

問い合わせると、書いてないが

特殊ハンディキャップルールで賭けた時点からの勝負だと。

書いてないルール、ずるくないですか？

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Miyapon, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: I'm very sorry but we do not deal with any issues related to sports betting. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of complaint.