PayPix.Bet Casino - Hráčův účet zablokován po použití bonusového kuponu.

I deposited 40 reais into the casino and they blocked my account after I used a bonus coupon.

The site provides a few email addresses and social media links, but none of them work; the email addresses do not exist. The social media pages do not exist either.

The site offers some support options, but they are just topics with no real help.

The casino has no actual support or any page for communication.

They have a Telegram channel where they continue to release coupons, but there's no way to contact them there.

I have never been able to communicate with them.

Depositei 40 reais no casino e eles bloquearam minha conta, usei cupom de bônus

No site tem alguns email e algumas redes sociais mais todas não funcionam os email não existe. As páginas na redes sociais também não existe

No site apresentar algumas opções de suporte mais e somente tópicos s

O cassino não tem suporte e nenhuma página para comunicar

Eles tem um canal do telegram onde continuam lançando Cupons porem não dá pra falar com eles

Nunca consegui me comunicar com eles

Dear adrio202222,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PAYPIX.BET.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I PLAYED IN SOME LIVE GAMES AND WAS ABLE TO GET MY AMOUNT BACK WITH THE BONUS. I'VE HAD AN ACCOUNT FOR A LONG TIME. THIS WEEK ON MONDAY I DECIDED TO MAKE THE DEPOSIT. BECAUSE I RECEIVED AN SMS INFORMING OF A COUPON. THAT I WOULD EARN A VALUE OF 10 REALS WITHOUT ROLLOVER. IT CAUGHT MY ATTENTION. THEN WHEN I MADE THE WITHDRAWAL IT WAS PENDING. THE OTHER DAY MY ACCOUNT WAS ALREADY BLOCKED

EU JOGUEI EM ALGUNS JOGOS AO VIVO E CONSEGUI SACAR O ME VALOR DE VOLTA COM O BONUS. JA TINHA CONTA A MUITO TEMPO. MAIS ESTA SEMANA SEGUNDA FEIRA RESOLVI FAZER O DEPOSITO. POIS RECEBI UM SMS INFORMANDO DE UM CUPOM. QUE EU GANHARIA UM VALOR DE 10 REAIS SEM ROLLOVER. CHAMOU MINHA ATENÇÃO. AI QUANDO FIZ O SAQUE FICOU PENDENTE. NO OUTRO DIA MINHA CONTA JA ESTAVA Bloqueada

Thank you very much, adrio202222, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear adrio202222,

Unfortunately, we must close this case as unresolved due to the inability to contact the casino. As mentioned in your previous message, all provided email addresses for the casino are invalid and no customer support of any kind is available. Without cooperation from the casino, we are unable to understand the specifics of your issue and provide a resolution.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo