Ovitoons Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

Hello I made 3 deposits a100 € 300 € and again 300 € ... 400 € gambled away ..... the other 300 € were debited but the account was not credited then the account was closed in the chat I was informed that only 2 deposits had gone through on my Visa card I was charged 3 debits totaling 700 € it ... asked me to credit my card with the 300 € again via email but didn't get a single answer ...... I registered in this casino because you rated it .....

Please help that I get at least my 300 € back ....

Hallo habe 3 Einzahlungen getätigt a100€ 300€ und nochmal 300€...400€ verspielt.....die anderen 300€ wurden abgebucht aber den Konto nicht gutgeschrieben dann Konto geschlossen im Chat wurde mir mitgeteilt das nur 2 Einzahlungen durchgegangen sind aber auf meiner Visakarte wurden mir 3 Abbuchungen von gesamt 700€ belastet es...bat mir die 300€ meine Karte wieder gutzuschreiben per email aber nicht eine einzige Antwort bekommen......habe mich in diesem Casino registriert da ihr es bewertet habt.....

Bitte um Hilfe das ich wenigstens meine 300€ zurück bekomme....

Dear AMGE55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear AMGE55,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.