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GREETING

07 09.2021 I sent a request for a payment of 1000 euros. Today is 13 10 2021 there is no payment yet. I always get the same answer that I am waiting and there will be a payment soon. All my casinos are connected.

POZDRAV

07 09.2021 sam poslao zahtjev za isplat 1000 eura .Danas je 13 10 2021 isplate jos nema.Dobivam uvjek isti odgovor da sam na cekanju i ce ubrzo biti isplata.svi su mga casini spojeni .totalna katastrofa od casina .i vjerovatno prevara.

Dear Damurato,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Damurato,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.