Ocean Breeze Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

tried to deposit 100 Euro but the card was denied 2022-05-06

But 2022-05-20, 100 Euro was deducted 3 times from my mastercard

The chat first said that the money was waiting and they would come back but nothing happened and now they say they can not see any transaction at all!

Anything I can do or am I blown away?

försökte sätta in 100 Euro men kortet blev nekat 2022-05-06

Men 2022-05-20 drogs det 100 Euro 3 gånger från mitt mastercard

Chaten sa först att pengarna låg som avvaktande och dom skulle komma tillbaka men inget hände och nu säger dom att dom inte kan se nån transaktion alls !

Nått jag kan göra eller är jag blåst ?

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Joel ,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.