OasisLoto Casino - Požadavky hráče na výběr jsou zpožděny.

Oasisloto is a clone of the Vbet website, and currently, none of their clones are approving withdrawal requests. I've been familiar with this site for 3-4 months, and everything was always good. The support team was responsive, and money was always withdrawn successfully. However, in December, everything changed suddenly. They haven't approved a payout for almost a month now, and the support service has vanished. I have no one to contact to find out what's going on. I'm attaching a screenshot showing my withdrawal requests.

Oasisloto это клон сайта Vbet и сейчас все их клоны не подтверждают заявки на выплату. 3-4 месяца знаком с этим сайтом всегда все было хорошо, служба поддержки работала, деньги всегда выводились, но в декабре все резко изменилось. Они не подтверждают выплату уже практически месяц, служба поддержка вымерла, мне не к кому обратиться, что бы узнать, что вообще происходит. Прикрепляю скрин где видны мои заявки на вывод средств

Dear marchetti1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) Yes, I have withdrawn several times before. The withdrawal of funds took 2-3 days

2) KYC does this mean verification? Then I'll attach a screenshot now

3) All winnings are accumulated without a bonus. I did not participate in them at all on this site. I will also note that the winnings were not earned in the casino section, but in sports betting

1) Да, ранее снимал неоднократно. Вывод средств доходил за 2-3 дня

2) KYC это имеется ввиду верификация? Тогда сейчас прикреплю скрин

3) Весь выигрыш накоплен без бонуса. Вообще в них не участвовал на этом сайте. Так же отмечу, что выигрыш заработан не в разделе казино, а ставок на спорт