Nitrobetting Casino - Výběr hráče byl zrušen.

I deposited with the site, and after playing a handful of random slots, I was up in my balance, and I went to submit a withdrawal.

I submitted a request on December 12, 2022.

Shortly after this, they cancelled the withdrawal, and told me my account was under review.

I do not understand what they are reviewing, and how something could take 2-Months!

Each time I contact support, I am told they will contact me once the account is finished being reviewed.

How long is too long? I feel as though 2 months for a casino, that advertises and promotes their quick withdrawals, is not acceptable.

Dear bedabizoperar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino informed you the review will take two months? Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, and thank you for the help.

The casino never told me it would take this long. Each time I have asked, the support contacts the security team, who then eventually tells me it is still ongoing.

I have never made a successful withdrawal from the site, it is my first time attempting a payout.

The last question is what is so frustrating about this. The site does not have any KYC procedure, and since it is a bitcoin only casino, there were no documents or anything needed to send in. I do not know what they have to review that would take a week, let alone months.

Thank you very much for your reply, bedabizoperar. Have you accumulated your winnings with or without an active bonus, please?

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello!

I did not have any bonus, I simply deposited and then played with that balance.

Yesterday, I finally received an update for the first time in over two months, where I was informed that my account was found to have "bets in bad faith" and fraudulent winnings.

With no details on what this means, besides a link to their general FAQ. There was also no evidence or explanation, because there is none. I did nothing but play the slots they have on their site, and it is clear that I am not the first player that this is happening to.

I will send all the screenshots I have to the above email. Most of my previous interactions with chat support, I do not have though, but they would have these in their logs.

I am sorry, but I have not received any screenshots from you. Could you please forward them again?

Dear bedabizoperar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.