Mr Sloty Casino - Výběr hráče je zpožděn.

Good afternoon.I want to ask for help in the episode of my win at Mrsloty casino, on May 21 I won 1,900 pounds and still they do not pay my winnings, I wrote to them by mail there no one answers me, I write in the chat there all the time they say we have to wait, initially they said to wait from 7 to 21 days, but more has already passed months.is it really impossible to fix anything with them, this is the same natural fraud.Thank you in advance

Hello vinnypelmenj2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes, my account was verified and verified before the start of my win, I used bonuses on previous deposits before the win, you can see this in the attached file with a screenshot the last deposit before the win was 30 pounds and it was without a bonus, I contacted them today via chat and told them that I was tired of listening to one and also from them, and if they do not do anything, I will file a lawsuit against them, they said that they contacted the department for payments and they should contact me soon via email. let's see what they say.

Hello vinnypelmenj2,

Did the casino contact you since regarding your withdrawal request? If still not, we will definitely try to intervene.

This is what they text to me.

All the time answer on questions is same. Thank you

(Unfortunately, we cannot specify the exact date when your request will be processed.

Your request is still being checked by our responsible departments.

They need to be sure that everything is fine with your game and transaction history according to the rules for checking the withdrawal request.

There may be a delay in some parts of the review.

Please don't believe everything you read on the internet, we have a lot of satisfied customers.

Thank you for your patience and understanding.

Sincerely,

Helen

Customer Support Service

Dear vinnypelmenj2,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.