Mr Sloty Casino - Výběr hráče byl zpožděn.

I played at Mr Sloty last month. I played through a few bonuses and just cash deposits so I'm not sure if I was playing through a bonus when I won. I withdrew £500 April 9th.

I've been in touch as it states 7-21 days on the website and I still haven't received anything.

I've been told ' Regarding about your withdrawal request we checked in our system and your request is still under inspection by our relevant departments. They must be sure that with your game and transaction history everything is as it should be according to the rules of checking the request for withdrawal. In some parths of checking delay may occur.'

I've been back in touch and I just keep getting told to be patient, they will not give me a timeframe.

Dear libbylou29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for responding, No, I have not withdrawn with Mr Sloty before. I've forwarded some of the email trails including a screenshot of the account verification and transaction history.

I just keep being told to be patient, it will be with me soon and that it's with the accounts department.

Thanks

Thank you very much for your reply and emails, libbylou29. Do I understand correctly based on the document you attached to this complaint that you requested this withdrawal via bank transfer?

Is the withdrawal still marked as 'Awaiting'?

Yes via bank transfer and it’s still marked as waiting yes.

Thank you very much libbylou29 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello libbylou29,

I will assist you with your complaint from now on. I have to tell you in advance that Mr Sloty Casino picks and chooses the complaints they react to.

Nevertheless, we would like to ask Mr Sloty casino to join the discussion in order to help us resolve the issue with the delayed withdrawal.

Mr Sloty Casino, could you please comment and explain what is causing the withdrawal to be delayed?

Hi Tomas,

Thank you for the heads up and your help is appreciated guys.

Hello CasinoGuru,

this player's withdrawal request is Accepted.Hopefully, her withdrawal request should be completed soon.

Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Hello,

thanks to the Mr Sloty Casino representative for the reply.

Could you specify any estimate of when the withdrawal will be processed?

Hi,

Mitch from Mr Sloty got in touch with me a day or so ago. I have now received the full 500 into my account as promised.

Thanks for your help with everything, very much appreciated.

Awesome news, libbylou29! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.