Mr Sloty Casino - Hráč nemá možnost vybrat své výhry.

I am not able to withdraw. When I have emailed them they said I would have to still deposit over £3000.

I have made numerous deposits but never told I had to deposit a certain amount before I can withdraw money.

What can I do to get the money I have won

Dear Sylvia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have emailed you

Thank you for your reply, Sylvia. From what I can see the casino asked you to complete the wagering requirements for a bonus, and not to make more deposits. I would recommend that you follow the casino's instructions, otherwise you won't be able to withdraw your winnings.

How much do I have to play with as I don't understand. What are my wagering requirements as I can't see a figure

In most casinos, players can see the status of wagering requirements somewhere in their profile or cashier/bonus history. However, if you don't see it anywhere in your account, please contact the casino's support to find out.

Dear sylviabandey,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.