Mr. Green Casino - Hráčův účet byl uzavřen.

These liars and thieves have stolen my money. They kicked me out of my account as soon as I deposited and have since refused to let me back in for over 6 months!!! I have complied completely with their verification. I've sent them my id, a selfie holding it, my poa and more. They refuse to let me back in to my account.

They said they wanted a picture of my card, but I used a disposable card from revolut to deposit. There was no physical copy, and as it was disposable it only existed once so I couldn't screenshot it.

I did get a card confirmation document from Revolut showing this and the liars at MrGreen have acknowledge this several times yet still refuse to open my account or give me my money back by saying the lie that they need a picture of the card when they know that doesn't exist!!!

They are lying and they know they are to steal my money. I want my €100 back.

Hello aakashran92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Green Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you register into the casino? What payment did you use to deposit? When was the last time you contacted the casino and did they reply, if yes, what exactly?

Could you please send us the confirmation of your payment into the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello.

I registered and deposited on 14th January 2022.

I deposited using a disposable Revolut card. I explained this in my previous message.

I last spoke to them last week were they confirmed they verified my card confirmation but they still want to see a screenshot of the card which they acknowledged I can't get as it doesn't exist.

Please help. I'm not sure you read my last message.

Hello? It's been quite a few days and you haven't responded and it's a little worrying. Am I going to get my money back?

Thank you aakashran92 for all the information for now. I will forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello aakashran92,

I will assist you from now on with the complaint.

Allow me some additional questions

Have you tried to send a screenshot of your Revolut application with the virtual card visible on the screenshot? What was the last feedback from the casino about what is required from you?

You can send the relevant communication to my email at tomas@casino.guru Alternatively you can post it here.

Dear aakashran92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello aakashran92,

Thanks for providing the necessary information. I have just sent you an email as well. Please let us know when you resubmit the documents to the casino and tell us about any updates regarding the verification of your documents. Much appreciated!

Dear aakashran92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.