Mr. Green Casino - Hráč byl obviněn z otevření více účtů.

Good day,

Have deposited money and was also informed by email that my verification

is ok have sent all documents. When I wanted to withdraw my winnings of €2,200, they blocked my account. Reason I'm double registered you took as excuses. But the money I lost is gone and they don't want to pay out my winnings. I sent about 10 emails with no agreement. Have everything on screenshots and also my credit with those. This is the worst casino I have ever played they are so fraudulent. I definitely want to sue, because this is not an isolated case.

Guten Tag,

Habe Geld eingezahlt und würde auch per Mail verständigt das meine Verifizierung

in Ordnung ist habe alle Unterlagen geschickt. Als ich meinen Gewinn von €2.200,- auszahlen wollte haben Sie mir das Konto gesperrt. Grund ich bin doppelt registriert nahmen Sie als ausreden. Aber das Geld was ich verloren habe ist weg und mein Gewinn wollen Sie nicht auszahlen. Habe ca. 10 Mails gesendet keine Einigung. Habe alles auf Screenshots und auch mein Guthaben bei denen. Das ist das schlimmste Casino das ich je gespielt habe sind so betrügerisch unterwegs. Ich will unbedingt klagen, den das ist nicht ein Einzelfall.

Dear jojo08121981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you completed the KYC verification successfully, or have you received any winnings from the casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jojo08121981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.