Mister X Casino - Hráč během hraní zaznamenal technickou závadu.

I placed an 830 bet with 1,195 remaining in my account. 500 on red, 10 on 7 and on various other numbers. 6 was the previous number. Post best I had 545 remaining in my balance. The screen went blank post bet, returned and the ball landed on 7 red, my bet was taken but returns were not received. I have screenshots of both bets and have taken various footage of the game play because I was suspicious of the software.

I am attempting to upload the screenshots which clearly display what I have described but it keeps saying failure to upload. Please confirm how else I can submit this?

Dear Micqueilla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino. However, bear in mind if your bets have been returned back to you, there's not much we could do for you.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Micqueilla,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.