Mint.io Casino - Hráč se snaží vybrat své výhry.

So this is a crazy one. The withdraw button doesn't work on the website. If I type the number 8 or copy and paste and amount it shows up with a red flag. Support keep asking me for screen shots. I have sent them screen shots every time from my phone and laptop and have tried 3 different browsers. My balance was also on a 107 when I asked for a 10 loss limit a week and it's now on 80. I have full transcripts of the live chat, videos of the withdraw request issue and over 10 screen shots of the issue. I have no idea why they cannot process it manually. Everytime I request it (because let's face it it might be a bug )I get no response. This is by far the worst I've ever seen in my 10+ years of playing.

Dear bonushunter88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for to withdraw your winnings, please?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

So they have not asked me for docs and I have received withdraws from these guys in the past. I have been told it's my browser that is the problem and they tell me to clear my cache/history and use a different browser. I have cleared the cache as requested and used a number of different browsers and devices still get the same issue. I know what the problem is and it's on the casino side the withdraw button is simply not working. the payment method is BTC.

Thank you very much, bonushunter88, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks I hope this can get resolved soon. I also have videos of me doing it on several other browsers.live chat ignores me now, making me think this is a scam website. Break the withdraw button is an excellent example of making money and being scam.

Hello bonushunter88,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, could you please forward any relevant screenshots of the issues, either here or to my email, adam.m@casino.guru?

We would like to invite Mint.io Casino to join the conversation and participate in the resolution of this complaint.

Dear Mint.io Casino,

Can you please some insight into the problems the player is experiencing?

Kind regards,

Adam

After lots of emails and live chat conversations, they managed to find a " technical error" and as I suggested 14 days ago manually processed the transaction to my account. You can consider this case closed.

thanks for raising awareness casino guru

Dear bonushunter88,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam