Magic Red Casino - Hráč obdržel jiný bonus, než bylo slíbeno.

Hello pozndarya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magic Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play with the deposited balance and the bonus you received or you automatically contacted the support to fix the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has not yet been verified, and it is not required to receive the bonus.

I haven't played yet. I made a deposit of 130 euros and thought that I would receive this bonus. I didn’t receive any bonus, support - you saw what they answered, they want to give me only a 100% bonus. I spoke with support yesterday.

Моя учетная запись еще не проверялась, да и для получения бонуса это ведь не требуется.

Я еще не играла. Я сделала депозит 130 евро и думала что получу этот бонус. Бонус я никакой не получила, поддержка - вы видели что ответила, они хотят начислить мне только 100% бонус. Разговаривала с поддержкой вчера.

Can you contact the casino and find out the reason why I was not credited with a 200% bonus?

Is this promotion no longer running?

Will they give this bonus? (I just made a deposit, but haven't played yet). If not, then let them withdraw my deposit back, I'm not going to play with them with such an attitude.

Можете связаться с казино и узнать причину, почему мне не начислили 200% бонус?

Эта акция больше не работает?

Начислят ли они этот бонус? (я только сделала депозит, но еще не играла). Если нет, то пусть выводят мой депозит обратно, я не собираюсь у них играть с таким отношением.

I signed up using your link:

https://promo.magicred.com/casino.guru/?PAR=zHC4DSo7muGULPMVKmFsOWNd7ZgqdRLk&AR=749

it clearly states a 200% deposit bonus.

Я регистрировалась по вашей ссылке:

https://promo.magicred.com/casino.guru/?PAR=zHC4DSo7muGULPMVKmFsOWNd7ZgqdRLk&AR=749

там четко указано про 200% бонус на депозит.

I got my money back.

But I still want to know if your 200% up to €500 bonus works or not?

If not, then don't mislead people.

If yes, then you can ask the casino representative if they can accrue this bonus on my next deposit, because if this bonus still works and I didn’t receive it, then I think it’s their fault that they couldn’t resolve this issue online support.

Мне вернули деньги.

Но я все равно хочу знать, ваш бонус 200% до 500 евро работает или нет?

Если нет, то не вводите людей в заблуждение.

Если да, то можете узнать у представителя казино могут ли они начислить этот бонус при следующем моем депозите, потому что если этот бонус все же работает и я его не получила, то считаю что это их вина, что они не смогли решить этот вопрос через онлайн поддержку.

Hello pozndarya,

Sorry for the late answer, health issues. I will try to find out if it still works but we haven't receive any information from the casino that it wouldn't. If it won't, the casino seemingly forget to update it with us.

We are currently still trying to find out what might have been the issue. I will let you know what caused the issue as soon as possible.

Hell pozndarya,

After contacting the casino we have found out that the information regarding the bonus wasn't up to date and in fact your country is restricted for that bonus. If you already have an account you can see the available bonuses there but unfortunately this one is not available for you.

As you have received back your deposit, is there anything else we can assist you with?

no thanks

нет, спасибо

The complaint will be now closed.