Mad Money Casino - Hráč tvrdí, že platba byla zpožděna.

Hi, I made a withdrawal but I haven't received my money yet, Support keeps saying they will approve it soon, but they haven't yet. I tried to reach them via email but they don't respond there.

I'm starting to worry that I won't get my winnings that I've won.

Hej, jag har gjort ett uttag men jag har inte fått mina pengar ännu, Supporten säger hela tiden att dom kommer att godkänna det snart, men det har dom inte gjort ännu. Jag försökt att nå dom via Email men dom svarar inte där.

Jag börjar bli orolig att jag inte får ut mina vinstpengar som jag har vunnit.

Dear SwordLink,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SwordLink,

Have you received your withdrawal from the casino yet?

No, I haven't received my withdrawal yet.

Nej, jag har inte fått mitt uttag ännu.

Thank you for your reply, SwordLink. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi, I am fully verified on my account,

I have not used any bonus or free spins, I have played with real money.

No, I have not withdrawn anything at this Casino before.

I've been trying to reach them via Live Chat the whole time,

but it says in the chat that there is no available Agent all the time.

Hej, jag är helt verifierat på mitt konto,

jag har inte använt någon bonus eller free spins, jag har spelat med riktiga pengar.

Nej, jag har inte tagit ut något på detta Kasino innan.

Jag har försökt att nå dom via Live chatten hela tiden,

men den säger i chatten att det inte finns någon tillgänglig Agent hela tiden.

Hi, I have received my withdrawal now.

Hej, jag har fått mitt uttag nu.

Awesome news, SwordLink. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.