Mad Money Casino - Hráč není schopen vybrat svůj zůstatek.

Hi,

I played at madmoney casino and won 506$ and requested a withdrawl.

My account is fully verified but i have still not recived any money.

The support when i can reach them because its not always possible tells me that they do not handle withdrawls and reffers me to accounting@madmoneycasino.

I have sent e-mails to them but they do not answer.

Can you please help me with this case because they are very complicated and tells me to remain pacient all the time.

Thanks

Hello gusti123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Ive been fully verified for atleast 2 weeks and when i verified i got told that it would get sent after.

I played with a deposit bonus.

I talked to them today and atleast 3-4 times a week and getting told the same things every time that they will tell another department and they will fix it.

Also provided me with the relevant departments email so i can contact them and ask them directly but that email account dont even answer my emails.

This is not an issue and the player received his withdrawal over a week ago. This complaint can be closed.

Dear gusti123,

Can you please confirm that you have received the payout?

Well it was not over a wekk ago but yeah i have received the withdraw.

Just didnt feel like saying it here directly since they stalled so i just stalled back

Thank you gusti123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick