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I was playing dice until I turned off the pc with a positive balance and when I got up the next day and turned it on I find the balance at zero. They say I lost everything in a single run that was also done with my computer turned off. Is a gotcha.

Estuve jugando a los dados hasta que apagué el pc con saldo positivo y al levantarme al día siguiente y encenderlo me encuentro con el saldo a cero. Dicen que lo perdí todo en una única tirada que además se realizó con mi ordenador apagado. Es una estafa.

Dear Vicente,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you have any screenshots showing the amount you had in your balance, before you turned off your computer? Would you be so kind and forward me your game history to my email address kristina.s@casino.guru? 

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Vicente,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.