Lucky Wins Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I deposited € 100, the money is from my private account, but never made it to the game account.

I wrote to customer service, unfortunately no answer. Chat employees have no idea

hands off

Habe 100€ einbezahlt, das geld ist von meinem Privaten Konto ab ,aber niemals auf dem Spielkonto angekommen.

Habe Kundenservice angeschrieben, leider keine Antwort.Chat Mitarbeiter haben keine Ahnung

Finger weg

Dear Petr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Petr,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.