Lucky Draw Casino - Výhry hráčů byly sníženy.

Previously granted 25 free spins.

I played various games with the free spins and finally won a prize of $ 9,000 at "Gates of olympus".

However, that $ 9,000 was confiscated and only $ 25 remained.

After that, I got the following message and could not log in.

Lucky Draw Casino is down for maintenance right now. We are constantly working hard on improving our services for you. Please be patient, the service will be back up shortly.

Dear Makino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

„2.1.4.1. Please note, if you complete the wager requirement, but have yet to make a deposit, your bonus will be credited in the form of €25 cash.

2.1.5. You will be able to see the featured games that have Free Spins available by accessing the Free Spins section of the Homepage.

2.1.6. Wagering requirements for the free bonus money are 25 times the bonus amount and for the Free Spins are 25 times the bonus amount won (Free Spins winnings), unless stated otherwise on the promotion."

Do I understand correctly that your winnings have been accumulated solely from Free Spins? Have you deposited any funds into your account?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Thank you in advance for your reply.

Best regards,

Petronela

Dear makino,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.