Luckland Casino - Výběr hráče byl opožděn.

On April 8 a redemption of 300.00 was accepted by Luckyland Casino and I was asked to submit a photo ID and recent bank state which I did on April 8.

Dear Carmen,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. It’s quite usual for withdrawals, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Have you received any confirmation about a successful account verification? Which payment method you have opted for? I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Their reply was they haven't received my bank statement and I.D. which I sent the same day they asked for on April 8. I will try to submit another request in a few days when my daughter comes to help me to do it cause I need her help to do it

Dear Carmen,

Thank you very much for your quick reply. I will set the timer for 7 days and wait for your update patiently.

Dear Carmen,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.