Lotus Asia Casino - Hráčova bezplatná bonusová výhra byla zrušena.

I registered with the online casino Asia Lotus and used several bonus codes. Later I won with over € 6000 plus through free spins without a deposit! Unfortunately, these cannot be paid out because the employee said it was not possible to use multiple bonus codes. This referred me to the terms and conditions. Unfortunately, there is nothing about it there ..... point is simply computer says yes (since I have arranged everything necessary) only the employee causes problems. As I said in the terms and conditions, there is nothing to say about using multiple bonus codes. I'm thinking about filing a lawsuit in court, after all, it's about 6000 € that won't be paid to me, just I don't know how far I'll get ...

Ich habe mich bei dem Online Casino Asia Lotus angemeldet und mehrere Bonuscodes benutzt. Später hab ich gewonnen mit über 6000€ Plus durch Freispiele ohne Einzahlung! Diese können leider nicht ausgezahlt bekommen da der Mitarbeiter sagte es gehe nicht mehrere Bonuscodes zu benutzen. Dieser verwies mich auf die AGBs. Dort steht leider nichts darüber.....punkt ist einfach computer sagt ja (da ich alles nötige geregelt habe) nur der Mitarbeiter macht Probleme. Wie gesagt in den AGBs steht auch nichts von benutzen mehrerer Bonuscodes. Ich denk darüber nach eine Klage vor Gericht einzulegen immerhin geht es um 6000€ die mir nicht ausgezahlt werden nur weiß ich nicht wie weit ich da kommen werde......

Dear kadir555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.lotusasiacasino.com/terms-and-conditions:

"Free Bonus Money (Any Free Money, Free Spin bonuses, Tournament and Competition winnings) needs to be wagered through 60X by White Lotus, Blue Lotus, Pink Lotus and Black Lotus Tier players before a Player can make any withdrawal. Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $150 applies."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Could you please confirm that you have never placed a deposit and all the winnings have been accumulated from a No Deposit bonus? Thank you in advance for your reply.

Best regards,

Petronela

Thanks for the answer. So the following thing my winnings come from free games without deposit. I have mastered this and converted it into cash! Later, the employee informed me that I could neither withdraw a large sum nor the 150 € because I had used "several bonus codes". The employee Corey referred me to the terms and conditions (Terms and Conditions) I have read at Asia Lotus Casino and there is nothing on it that prohibits the use of several, none of them .... I'm at a loss. Normally I have to get the 150 € from free games without deposit, also through computer there is cash ... only as I said GTC is nothing at all due to many bonus codes. They were no deposit bonus codes for free spins. Can you help me?

Danke für die Antwort. Also folgende Sache meine Gewinnen stammen bisher von Freuspielen ohne Einzahlung. Diese habe ich gemeistert und zu Cash umgewandelt! Später teilte mir der Mitarbeiter mit das ich weder eine große Summe noch die 150€ auszahlen kann da ich "mehrere Bonuscodes" benutzt habe. Der Mitarbeiter Corey verwies mich dabei zu den AGBs (Terms and Conditions) diese habe ich gelesen bei Asia Lotus Casino und steht nichts drauf das es verbietet mehrere zu benutzen gar nichts davon....ich bin ratlos. Normalerweise stehen müssen mir die 150€ durch Freispielespiele ohne Einzahlung zu auch durch Computer steht Cash...nur wie gesagt AGB steht gar nichts durch viele Bonuscodes. Es waren No Deposit Bonuscodes für Freispiele. Können Sie mir weiterhelfen?

Do I understand correctly that you have redeemed two No Deposit bonuses consecutively? I have checked terms and conditions, and this is what I found https://www.lotusasiacasino.com/terms-and-conditions:

"No Player may redeem two non deposit bonuses consecutively. However, if a Player succeeds in doing so, then any winnings will be forfeited."

Could you please advise if you have received any winnings? Thank you in advance for your reply. 

Yes, I read it was number 17 of the terms and conditions. Yes, I have redeemed 2 no deposit bonuses in a row. I have not received any winnings.

Stimmt ich habs gelesen es war Nummer 17 der AGBs. Ja ich habe 2 no deposit Bonus nacheinander eingelöst. Gewinne habe ich keine erhalten.

Thank you very much, kadir555, for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kadir555.

I am very sorry, but if you never make a deposit and claim multiple free bonuses, I believe that you have no right for any winnings. It is a standard rule for all casinos. I am very sorry for the bad news.

Because of what I wrote above, and because kadir555 didn't react anyhow, we are closing this complaint as "rejected."